This Privacy Policy explains how Shipy (“we,” “us”) collects, uses, and protects information when you contact us through WhatsApp or related customer-service channels.
1. Information we collect
- Contact data: WhatsApp phone number, profile name, and message content (text, images, audio, and other media you send).
- Order-related data: product interest, delivery address, order references, and support history linked to your inquiries.
- Technical data: message timestamps, webhook delivery metadata from WhatsApp/Meta, and logs from our automation systems (e.g. workflow processing).
2. How we use information
- Answer questions about products, pricing, shipping, and orders;
- Transcribe or process voice messages to understand your request;
- Route complex cases to human staff;
- Improve our chatbot knowledge base and service quality;
- Prevent fraud, abuse, and misuse of our channels;
- Comply with legal obligations.
3. Automated processing and AI
Some replies are generated or assisted by automated systems, including speech-to-text and language models operated by us or subprocessors (such as hosting and AI API providers). We send only the data needed to process your request. Do not share sensitive data (full payment card numbers, government IDs, health information) in chat unless strictly necessary and we request it.
4. Sharing with third parties
We may share data with:
- Meta / WhatsApp — as required to operate the messaging channel;
- Service providers — hosting, automation (e.g. workflow platforms), and AI APIs under contractual confidentiality;
- Delivery and payment partners — when needed to fulfill an order you place;
- Authorities — when required by law.
We do not sell your personal information.
5. Retention
We retain messages and related logs for as long as needed for support, legal, and business purposes, then delete or anonymize them where reasonable. You may ask us to delete data that is not required for legal or active order obligations.
6. Security
We use access controls, HTTPS, and restricted server access to protect data. No method of transmission over the internet is 100% secure; use WhatsApp and our channels at your own risk for highly sensitive content.
7. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. Contact us via WhatsApp or through shipy.shop to exercise these rights. You can stop messaging us at any time; we may still retain records as allowed by law.
8. International transfers
Our providers may process data in countries other than Morocco. We take steps to ensure appropriate safeguards where required.
9. Children
The Service is not directed at children under 18. We do not knowingly collect data from children.
10. Changes
We may update this policy; the effective date above will change. Material changes may be communicated where appropriate.
11. Contact
Privacy questions: reach us via your WhatsApp business thread with Shipy or through contact options on shipy.shop.
See also our Terms of Service.