These Terms of Service (“Terms”) govern your use of our automated and human-assisted customer service offered through WhatsApp and related channels (the “Service”). By messaging our WhatsApp business account or otherwise using the Service, you agree to these Terms.
1. Who we are
The Service is operated by Shipy (“we,” “us,” or “our”), an ecommerce operations business that sells products online and assists customers via messaging. Our primary website is https://shipy.shop.
2. What the Service provides
The Service helps you with ecommerce-related support, which may include:
- Product information, availability, pricing, and delivery questions;
- Order status and general post-purchase support;
- Voice or text messages you send (which may be transcribed or processed by automated tools);
- Escalation to a human agent when needed.
Responses may be generated by automated systems (including AI) and are provided for general assistance only. They do not replace professional advice. Final order confirmation, payment, and binding agreements occur only through our official checkout or confirmed channels we specify.
3. Eligibility
You must be at least 18 years old (or the age of majority in your country) to use the Service for purchases or contractual matters. By using the Service, you represent that you have the legal capacity to agree to these Terms.
4. Your responsibilities
- Provide accurate contact and order information when requested.
- Use the Service lawfully and respectfully; do not send abusive, fraudulent, or illegal content.
- Do not attempt to disrupt, scrape, reverse-engineer, or misuse our systems or WhatsApp’s platform.
- Understand that message delivery depends on WhatsApp, your device, and network providers.
5. Orders, payments, and refunds
Product offers, prices, shipping fees, and promotions may change without notice until confirmed at checkout. Placing an order through our website or a payment link we send constitutes the sale contract unless we state otherwise. Refund and return rules follow our store policy communicated at purchase time. WhatsApp chat alone does not guarantee reservation of stock unless we explicitly confirm in writing.
6. Automated and AI-assisted replies
Automated replies may be incomplete or incorrect. Always verify important details (price, product model, address, payment amount) before paying. We may log conversations to improve service quality, train workflows, and resolve disputes, as described in our Privacy Policy.
7. WhatsApp and third parties
WhatsApp is provided by Meta Platforms, Inc. Your use of WhatsApp is also subject to WhatsApp’s own terms and privacy policy. We are not responsible for outages, policy changes, or actions taken by Meta or mobile carriers.
8. Intellectual property
Our brand, website content, and materials sent through the Service remain our property or our licensors’. You may not copy or reuse them without permission except as needed to use the Service.
9. Disclaimer of warranties
The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation.
10. Limitation of liability
To the maximum extent permitted by applicable law, Shipy and its team shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability for any claim related to the Service shall not exceed the amount you paid us for the relevant order in the twelve (12) months before the claim, or one hundred (100) USD if no purchase applies, whichever is greater where law allows such a cap.
11. Privacy
We process personal data (including phone numbers, messages, and order-related data) as described in our Privacy Policy. By using the Service, you acknowledge that policy.
12. Changes
We may update these Terms from time to time. The “Effective date” above will change when we do. Continued use of the Service after changes means you accept the updated Terms.
13. Governing law
These Terms are governed by the laws of the Kingdom of Morocco, without regard to conflict-of-law rules, except where mandatory consumer protections in your country apply.
14. Contact
For questions about these Terms, contact us via the same WhatsApp business number you used for support, or through the contact options published on shipy.shop.